At Coutrend, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your order, we offer a refund or exchange policy under certain conditions.
Our policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, the following conditions must be met:
The item must be in its original condition, unused, and in the same packaging as when it was received.
Proof of purchase must be provided, such as an order confirmation email or receipt.
The item must not be part of a non-refundable category, such as sale items or personalized items.
To initiate a refund or exchange, please email us at firstname.lastname@example.org with your order number and the reason for the refund or exchange. We will then provide you with instructions on how to proceed.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, the refund will be processed via the original payment method within a reasonable amount of time.
Please note that the customer is responsible for the cost of return shipping, except in cases where the item received was faulty or incorrect.
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at email@example.com.
We reserve the right to update or modify this refund policy at any time, so please review it periodically.