No matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful. It’s important to provide good customer service to all customers including new, existing, and potential customers.
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You can return something if it doesn’t do what you’d reasonably expect it to or it isn’t of acceptable quality. However, stores don’t have to take it back if you change your mind or if you find a better deal somewhere else. If a product is not of acceptable quality, the retailer can’t charge you for fixing it. Retailers can’t just fob you off to the manufacturer – they’re obliged to resolve your issue. If the problem is “major”, you can ask for a refund or a replacement rather than a repair. You should be told if a replacement is second-hand or if they’ve used refurbished parts to repair it. Repairs must be made within a reasonable time.You don’t have to return a product in its original packaging. If you’ve lost your receipt you can use the following as proof of purchase:
- a credit card statement that itemizes the goods
- a confirmation or receipt number from a phone or internet transaction
- a warranty card showing the date, price, and place of purchase
- the serial or production number if it’s stored on the retailer’s computer.